Managing services and Experiences Assignment Example | Topics and Well Written Essays - 2250 words

Managing services and Experiences - Assignment Example nvolves catering for the emotional aspect of product purchase, that is, providing a client with what they are not likely to achieve physically such as gifts, rewards and discounts. Nando’s is home to the legendary flame-grilled peri-peri chicken. Born of humble beginnings in Johannesburg in 1987, the restaurant boasts of the yummiest chicken you will ever taste. My visit to the restaurant was a moment I will live to cherish for a longer period in my life. The experience was not only awe-inspiring but full of lessons i would never have learnt elsewhere. Right from the moment I set foot, the atmosphere is inviting, the receptionists welcoming, and the view, exquisite. The restaurant is not only elegant, the dà ©cor exquisite, the smell of delicacy invigorating but also has one of the best service-customer policies. At Nando’s I wanted to inquire a little more on what they do to attract classy customers, keep them satisfied but also highly maintain the standards of the place. I was lucky to learn a recipe of the famous â€Å"peri-peri† chicken, grab a meal and also keep the menu. Other than that, I learned that the management was reputable, courteous and equally hospitable. This is why the executive staff manager gave me a chance to learn (interview) from the restaurant. At the reception, I was directed to a vacant place and no sooner had I settled did I receive a copy of the menu and given time to make my choice before the maitre d’ returned to serve me. This, amongst other policies such as decency, respect and loyalty are some of the virtues that the restaurant prides in. Not only does the dining restaurant guarantee customer retention but also creates such a hospitable environment that makes you yearn for your next visit. Clearly the concept of CEM has well been absorbed into the business and its no doubt there will always be customers checking in. Thai massage is a spa that specializes in ancient-style massages. Developed in thailand, the business has

Perceived stress and coping mechanism of middle and high school Research Paper

Perceived stress and coping mechanism of middle and high school principals - Research Paper Example In addition to these long hours, there is a constantly increasing demand from administrative bodies that are placed upon school principals which causes even more exhaustion. This often results in declining physical and mental health (Brock & Grady, 2002). Principals are responsible for the well-being of hundreds of students, taking into consideration the special abilities and needs of some students. The role of the principal is not an easy task. They lead what amounts to small businesses or corporations that are rated based on their productivity, of in the case of educational institutions, test scores. Today, even more more mades are being added to this already lengthy list of expectations for principals. Add to that a mountain of paperwork and meetings, queries and complaints from parents, playground and lunchtime duties, and there is certainly the potential for for even more stress than one can handle. In a recent study conducted by Tomizan & Waldon (2004), it was discovered that m any school principals were so stressed by the pressure of their jobs that nearly half have work-related medical problems. This study revealed that eight out of ten principals experienced high levels of stress, with the ‘unnecessary paperwork’ and managerial nature of their job being the biggest concerns. The survey that was conducted found a conflict between the way principals see their role as educators and the reality of having to be a manager. They have to contend with high levels of internal conflict between what they consider to be their primary responsibility - creating a quality educational environment for students - and the demands placed on them by the department. The study also uncovered that nearly half the principals surveyed had a medical problem linked to work, with the most common being weight control, heart disorders and headaches. Most principals, however, tend to ignore their health problems and often returning to work without having fully recovered fr om various illnesses. Some said the job robbed them of time with their families, and some admitted they often found it difficult to maintain a fully satisfying relationship. This particular study also pointed out the reality that nearly half of all principals are some type of medication directly related to the stress of this career (Tomizan & Waldon, 2004). All of this information makes it plausible to assume that the stress levels endured by principals is at an all-time high and is only going to increase in the near term. Background Study Related to Stress Stress has become a part of the job description for most school principals. According to Selye (1974) who coined the term, stress is â€Å"the nonspecific response of the body to any demand placed upon it, whether it is caused by, or results in, pleasant or unpleasant conditions.† (p. 74). The theories present by Selye have garnered much discussion through the years. Some use the word stress to talk about heartache or loss , or some other less than desirable situation or task that they are forced to encounter. For others, stress is the physical reaction manifested in the form of heartburn, chest pain, or other types of palpitations. Still other consider stress to be what they perceive to be the end result to these physical problems, such as the occurrence of an ulcer or heart attack (Roesch, 1979). In the end, Selye created a new word to better describe